COVID-19 Preparedness and Business Continuation Update

EHC Global Production Facilities and Supply Chain Operations Remain Open and Ready to Serve Customers


To Our Valued Customers in North America,


As EHC Global (EHC) continues to monitor the Coronavirus (COVID-19) situation, we remained committed to maintaining of all essential functions that are critical to the operation of our business as well as the support and services we provide to our customers.

Our COVID-19 Response Management Teams around the world meet regularly to review developments, monitor guidance and best practices, review the status of our preparations and consider any required adjustments to our production plans and policies. We are also making decisions based on recommendations and instructions provided by local, regional and national authorities.


Production & Supply Chain Operations

Our production facilities in China, Canada, Brazil, Germany, Spain and France continue to operate and fulfil customer orders for handrails, rollers, safety brushes and other lift components. Our global Supply Chain team is working hard to ensure that we have the necessary materials and supplies on hand to meet our immediate and future production requirements.


Field Services

Our team will be contacting all customers with whom we have booked and confirmed handrail field splicing projects on an individual basis to mutually agree upon the best way to move forward.


Sales & Customer Support

Our dedicated sales and support teams are able to continue to serve your needs regardless of their location and we have invested in underlying technology platforms and solutions that are reliable and secure.


Handrail Sterilization and Antimicrobial Solutions

We continue to accelerate the commercial launch of our LED UV-C Handrail Sterilization Module and is in the final stages of UL certification. Additionally, NT AMRail handrail is also available to your customers to enhance passenger safety and provide an added level of protection to passengers on escalators and moving walks. NT AMRail combined with the UV-C Handrail Sterilization Module offers a two-pronged solution, identifying to riders that the handrail surface is protected.

We hope this information is helpful and will provide guidance in your ongoing interactions with EHC and its team members. Your cooperation and understanding is greatly appreciated and we will continue to provide you with updates on a regular basis.





Jeff Coles

Managing Director, North America